2014-01-22 10:58:09 +00:00
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### Steps to reproduce
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1.
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2.
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3.
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2013-01-11 21:52:41 +00:00
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### Expected behaviour
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Tell us what should happen
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### Actual behaviour
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Tell us what happens instead
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2013-01-11 22:08:01 +00:00
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### Server configuration
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2014-01-22 11:04:24 +00:00
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**Operating system**:
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2013-01-12 08:08:23 +00:00
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2014-01-22 11:04:24 +00:00
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**Web server:**
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2013-01-12 08:08:23 +00:00
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2014-01-22 11:04:24 +00:00
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**Database:**
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2013-01-11 21:52:41 +00:00
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2014-01-22 11:04:24 +00:00
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**PHP version:**
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2013-01-11 21:52:41 +00:00
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2014-01-22 11:04:24 +00:00
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**ownCloud version:** (see ownCloud admin page)
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2013-12-03 14:06:36 +00:00
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2014-01-22 11:04:24 +00:00
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**Updated from an older ownCloud or fresh install:**
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2013-12-03 14:06:36 +00:00
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2014-01-22 11:04:24 +00:00
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**List of activated apps:**
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2013-12-03 14:06:36 +00:00
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2015-06-09 17:41:12 +00:00
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```
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If you have access to your command line run e.g.:
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sudo -u www-data php occ app:list
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from within your ownCloud installation folder
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```
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2014-01-22 11:04:24 +00:00
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**The content of config/config.php:**
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2013-01-11 21:57:55 +00:00
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2014-01-22 11:04:24 +00:00
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```
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2015-06-10 15:13:59 +00:00
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If you have access to your command line run e.g.:
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2015-12-11 08:56:24 +00:00
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sudo -u www-data php occ config:list system
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2015-06-10 15:13:59 +00:00
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from within your ownCloud installation folder
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or
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2014-01-22 11:04:24 +00:00
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Insert your config.php content here
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2014-12-19 09:57:46 +00:00
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(Without the database password, passwordsalt and secret)
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2014-01-22 11:04:24 +00:00
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```
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**Are you using external storage, if yes which one:** local/smb/sftp/...
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2013-12-18 12:31:15 +00:00
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2014-01-22 11:04:24 +00:00
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**Are you using encryption:** yes/no
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2014-01-22 10:58:59 +00:00
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2014-09-03 07:44:07 +00:00
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**Are you using an external user-backend, if yes which one:** LDAP/ActiveDirectory/Webdav/...
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2014-09-03 07:51:01 +00:00
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#### LDAP configuration (delete this part if not used)
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```
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2015-12-11 08:59:38 +00:00
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With access to your command line run e.g.:
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2015-06-09 17:41:12 +00:00
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sudo -u www-data php occ ldap:show-config
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from within your ownCloud installation folder
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Without access to your command line download the data/owncloud.db to your local
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2015-12-11 08:59:38 +00:00
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computer or access your SQL server remotely and run the select query:
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SELECT * FROM `oc_appconfig` WHERE `appid` = 'user_ldap';
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2015-06-09 17:41:12 +00:00
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2014-09-03 07:51:01 +00:00
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Eventually replace sensitive data as the name/IP-address of your LDAP server or groups.
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```
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2013-01-11 21:52:41 +00:00
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### Client configuration
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2014-01-22 11:04:24 +00:00
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**Browser:**
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2013-01-11 21:52:41 +00:00
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2014-01-22 11:04:24 +00:00
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**Operating system:**
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2013-01-11 21:52:41 +00:00
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### Logs
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2013-01-11 22:40:14 +00:00
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#### Web server error log
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2013-01-11 21:52:41 +00:00
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```
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Insert your webserver log here
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```
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2013-01-11 22:08:01 +00:00
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#### ownCloud log (data/owncloud.log)
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2013-01-11 21:52:41 +00:00
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```
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Insert your ownCloud log here
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```
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2013-01-12 10:51:03 +00:00
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#### Browser log
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2013-01-11 21:52:41 +00:00
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```
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2013-01-12 10:51:03 +00:00
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Insert your browser log here, this could for example include:
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2013-01-11 21:52:41 +00:00
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2013-01-12 10:51:03 +00:00
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a) The javascript console log
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b) The network log
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c) ...
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2013-01-11 21:52:41 +00:00
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```
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